Dammit Jim, I'm a librarian, not a punching bag

Exhibit A. "I put a two books on hold this morning and I thought I'd check to see if you had them on hold for me."
"We don't have that book in the library so it'll take three to five business days to get there."
"It said the book was there and I need two copies for my kid's report tonight. It needs to say it's going to take three to five days online when you order the book."
"Um."
"you need to tell someone that they need to put that on the site."
"Okay"
"I mean I know you can't do anything because you're just a librarian, but you need to tell someone....blah blah blah."

And lady, you a. need to learn to read and b. not yell at me.

Exhibit B. "I'm in Chicago and I need to renew a book."
"Okay what's your card number" Pull up record, renew. "Okay sir, your book is now due on April 24 and you have a late fee of $3.50"

"But I called to renew. And I still get a late fee?"
"The book was late, it was due on March whatever."
Heavy sigh. Hang up.